Insurance Glossary

Vacation Rental Insurance policies can contain technical industry terms that make reading a challenge. To avoid confusion, the carrier as created the following list of definitions for a number of industry terms and phrases.

The following definitions are provided for informational purposes only. Please refer to your Vacation Rental Insurance Policy or Certificate of Insurance for definitions and coverages specific to your Policy/Certificate.

Day

In most lodging, guests do not rent "Days" but instead bookings are thought of as "Nights". The origin of this terminology comes from the traditional (Hotel, Motel) industry where guests frequently arrive in the afternoon and leave in the morning. Hence it is the night they are renting not the day.
See also: Night Origin: Vacation Rental Association

Deep Cleaning

Heavier than usual cleaning, usually done at least annually it is necessary to have housekeepers clean high spots, behind appliances, baseboards and hard to reach areas.
Origin: Vacation Rental Association

Departure Date

The date at which a guest departed or is expected to depart from a property. In lodging this also usually includes a time after which the guest is no longer allowed to be in the property.
Origin: Vacation Rental Association

Destination

A geographic description of where properties are located. Destinations are areas of a State, Locations, on the other hand are sub-areas of Destinations. For example, Poipu Beach is a Location. The island of Kauai is a Destination and Hawaii is the state. These geographic descriptions are not precise and are sometimes named to accommodate various geographic features.
See also: Location, State, Country Origin: Istay

Discrimination

Restricting renters on the basis of race, color, religion, sex, familial status, disability, or national origin as prohibited under the Fair Housing Act.
Origin: Vacation Rental Association

Dude Ranch

Usually working ranches that accept guests for lodging, food service, horse back riding and other ranch and farm activities.
See also: Guest Ranch, Farm Stay Origin: Wm. May Link: GuestRanchers.org

Excessive Cleaning

When a vacation rental home or other lodging unit requires cleaning great than for normal and usual usage, excessive cleaning is required and for which the guest is usually charged
See also: Interim Clean, Out Cleaning, Housekeeping Charge Origin: Vacation Rental Association

Exchange

Where owners of one property exchange use of it for use of another property and from that properties owner. Sometimes arranged by a third party Exchange company.
Origin: Vacation Rental Association

Farm Stay

Usually operating farms that accept guests for lodging, food service, horse back riding and other farm life activities and experiences.
See also: Guest Ranch, Due ranch Origin: Wm. May Link: GuestRanchers.org

FIT (Free Independent Travel)

Individual travel in which a tour operator has previously arranged blocks of rooms at various destinations in advance for use by individual travelers. These travelers travel independently, not in a group, usually by rental car or public transportation.
Origin: Vacation Rental Association

Front Desk

An office, accessible to guests during certain hours, where they can arrange the booking of lodging facilities and other types of travel services. And where, if a booking has been pre-arranged, where they may Check In to receive keys and guest instructions as well as Check Out.
See also: Central Reservations, Check In, Check Out Origin: Vacation Rental Association

Furnishings

All furniture, equipment, appliances, artwork and other assets located inside a lodging property or on its grounds.
Origin: Vacation Rental Association

Geographic Area

Also known as a Geographic Area. Can be a small or large area, from a building or destination up to a state of country. Used in conjunction to with describing real estate.
See also: Geographic Area Origin: Vacation Rental Association

Gratuities

The formal term for leaving money for those who serve such as wait staff, housekeepers and others. Not common in all countries or for all jobs. Wait staff are tipped in most places. Gratuities for Housekeepers are less common.
Origin: Vacation Rental Association

Guaranteed Reservation

An option for guests who wish to have their lodging property held for their use regardless of time of arrival, or failure to arrive. In that case the guest is always charged. After one night of no show, the owner or manager may elect but is not obligated to rent the property to another party.
Origin: Vacation Rental Association

Guest

A person or persons who rents a real estate property for a short stay. As opposed to a "Tenant" who rents a property for a longer period. The difference between a Guest and a Tenant is usually determined by local governing bodies such as states, counties, cities or home owner associations. Many jurisdictions consider guests as those who stay for 30 days or less. Tenants and Guests have different rights of use for the property.
See also: Tenant Origin: Vacation Rental Association

Guest Obligations

As common courtesy, guests have an obligation to treat people and property with respect and within normal and usual reason. For vacation rental units those obligation include common sense items, such as turning off lights when not in use, taking care with fireplaces and barbecues, not creating noise or nuisance.
Origin: Vacation Rental Association

Guest Ranch

Usually working ranches that accept guests for lodging, food service, horse back riding and other ranch and farm activities.
See also: Dude Ranch, Farm Stay Origin: Wm. May Link: GuestRanchers.org

Guest Registration

The process during which a guest checks into a lodging unit and registers as being in occupancy. Also the form used during the registration process.
See also: Smple Registration, Complex Registration Origin: Vacation Rental Association

Guest Survey

A mailed, or in unit, email or online survey inviting guests to rate and comment on the property they have occupied. Questions include guest satisfaction on cleanliness, furnishings, customer service and other factors which reflect on the property.
Origin: Vacation Rental Association

1 2 3 4 5 6 7 8 9 10 11